परतावा आणि परतफेड धोरण

At Srubhi, every masala is stone-ground fresh in small batches. Because our products are consumable food items, our return and refund policy is designed around food-safety norms while making sure genuine issues — damaged, incorrect, or defective products — are resolved quickly and fairly.

You may cancel an order free of charge any time before it has been packed and shipped. To cancel, contact us immediately at srubhifoodspune@gmail.com or +91 83083 93333 with your order number. Once an order has been shipped, it cannot be cancelled, but you may be eligible for a return under Section 3 below.

Because our products are food items, we do not accept returns of opened or used products for reasons of hygiene and safety. We do accept returns or replacements in the following cases, reported within 48 hours of delivery:

• The pouch arrived damaged, torn, or tampered with
• You received the wrong product or wrong weight/variant
• The product was expired or close to expiry on arrival
• The quantity delivered does not match your order

To report an issue, email us at srubhifoodspune@gmail.com with your order number, a description of the issue, and a photo of the product and packaging. We may ask for the unopened product to be returned before processing a replacement or refund.

Once a return or cancellation is approved, refunds are processed as follows:

• Orders paid via UPI or card (Razorpay) are refunded to the original payment method, typically within 5–7 business days of approval
• Cash on Delivery orders that are cancelled before dispatch require no refund action
• Cash on Delivery orders eligible for a refund after delivery will be processed via bank transfer or UPI, which may require you to share your bank/UPI details with us

Shipping charges, where applicable, are non-refundable unless the return is due to our error.

For damaged, defective, or incorrect items, we generally prefer to send a free replacement rather than a refund, at no additional cost to you. If the product is out of stock, we will offer a full refund instead.

• Change of mind after the product has been opened
• Minor variations in colour, aroma, or texture natural to hand-ground, small-batch spices
• Delay in delivery caused by courier or force majeure events beyond our control
• Issues reported more than 48 hours after delivery

For any cancellation, return, or refund request, please contact our team directly — we aim to respond within 24–48 hours:

• Email: srubhifoodspune@gmail.com
• Phone / WhatsApp: +91 83083 93333

We may revise this policy from time to time. The updated version will be posted on this page along with a revised "Last updated" date.